PRIVACY POLICY

PRIVACY POLICY

Last Updated: July 8, 2026

Section 1: General

Customize Supplies LLC ("Customize Supplies", "we", "us" or "our") respects your privacy. That's why we've created this policy regarding privacy and marketing ("Privacy Policy") to explain what personal information we collect, what we do with it, and your choices and rights in accordance with all applicable data protection regulations, including the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA).

By visiting or using this website, you acknowledge that you have read and understood this Privacy Policy.

Section 2: Web Hosting

Our store is hosted on Squarespace Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through the Squarespace data storage, databases and the general Squarespace application. They store your data on a secure server behind a firewall.

Section 3: Analytics

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We use Squarespace Analytics and Google Analytics to collect this information. Analytics cookies and related tracking technologies are not activated until you affirmatively accept them through our cookie banner (see Section 8). We share this information with Squarespace and Google, our website analytics providers, to learn about site traffic and activity.

Section 4: Visitor Data

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

  • Billing and shipping address

  • Details relating to your purchase (for example, the size or color chosen)

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

Section 5: Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Payments on this website are processed by Squarespace Payments. Your credit or debit card information is transmitted directly to Squarespace Payments and is handled in accordance with their security standards and PCI-DSS requirements. We do not store your full payment card details on our own systems.

Although no method of transmission over the Internet or electronic storage is 100% secure, we and our payment processor follow generally accepted industry standards to protect your information.

For more insight, you may also want to read the Squarespace Terms of Service or Privacy Statement.

Section 6: Emails

We may email you with transactional messages about your order or account activity. For example, we may email you to tell you that:

  • You've made a purchase

  • Your order has shipped

These transactional emails are necessary to fulfill your order and cannot be opted out of while your order is in process. If we send you marketing or promotional emails, you may unsubscribe at any time using the link provided in those emails.

We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

Section 7: Disclosure

We do not sell your personal information. We may disclose your personal information to the following categories of third parties, solely for the purposes described in this policy:

  • Service providers, such as Squarespace (hosting, e-commerce, analytics) and Google (analytics, address autocomplete), to operate this website and fulfill orders

  • Payment processors, such as Squarespace Payments, to complete transactions securely

  • Legal authorities, if we are required by law to do so, or to protect our rights, property, or the safety of our customers

  • A successor business, if we are acquired by or merged with another company (see Section 11)

We do not disclose personal information if you violate our Terms of Service, except as necessary to enforce those Terms or comply with law.

Section 8: Cookies

This website uses cookies and similar technologies to operate, secure, and improve your experience, and — where you consent — to analyze site traffic. For information about viewing the cookies dropped on your device, visit "The cookies Squarespace uses."

Required cookies. These functional and required cookies are always active and allow Squarespace, our hosting platform, to securely serve this website to you. They cannot be disabled.

Analytics and customization cookies. With your consent, we use analytics and performance cookies — including Squarespace Analytics and Google Analytics — to understand site traffic and improve our store. These cookies are not placed on your device unless and until you click "Accept all" on our cookie banner.

Your choices. When you visit our site, a cookie banner lets you Accept all, Decline all, or Manage cookies to choose specific categories. Non-essential cookies are not placed on your device unless you affirmatively accept them. You can change your preference at any time using the "Cookie Preferences" link in our site footer, or by clearing your browser cookies to see the banner again. We also honor Global Privacy Control (GPC) browser signals as a valid opt-out request where applicable.

Section 9: Consent

By providing us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you consent to our collecting and using that information for that specific reason.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your express consent, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, or for the continued collection, use or disclosure of your information, at any time, by contacting us at customizesupplies@gmail.com or mailing us at: 322 Beach Road, Burlingame CA 94010.

Section 10: Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Section 11: Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website, and we will update the "Last Updated" date above. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Section 12: Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy — including completing your order, maintaining business and tax records, and complying with our legal obligations. When we no longer have a legitimate business need to retain your information, we will securely delete or de-identify it, or, where immediate deletion is not possible (for example, information held in backup systems), we will securely isolate it from further use until deletion is possible.

Section 13: Your California Privacy Rights

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), gives you the following rights with respect to your personal information:

  • Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, and the categories of sources, purposes, and third parties involved.

  • Right to Delete: You may request that we delete personal information we have collected from you, subject to certain legal exceptions (for example, information we must retain for tax or legal compliance).

  • Right to Correct: You may request that we correct inaccurate personal information we maintain about you.

  • Right to Opt-Out of Sale/Sharing: We do not sell your personal information for money. We use first-party analytics (through Squarespace and Google Analytics) and do not use third-party advertising or marketing pixels (such as Meta Pixel, Google Ads remarketing tags, or TikTok Pixel) on this website. If this changes in the future, we will update this policy and provide a clear opt-out mechanism, including a "Do Not Sell or Share My Personal Information" link.

  • Right to Limit Use of Sensitive Personal Information: We do not collect or use sensitive personal information beyond what is necessary to provide our services.

  • Right to Non-Discrimination: We will not deny you goods or services, charge you different prices, or provide a different level of service because you exercised any of these rights.

  • Right to Appeal: If we deny your request, you may appeal by replying to our denial notice or contacting us using the information in Section 14.

Categories of Personal Information Collected and Disclosed (Past 12 Months):

Identifiers Examples: Name, billing/shipping address, email, phone number, IP address Purpose: Fulfilling orders, customer service, transactional emails, site security Disclosed to: Squarespace, Google Places API, Squarespace Payments

Commercial Information Examples: Purchase history, items viewed/added to cart Purpose: Processing orders, improving store offerings, fraud prevention Disclosed to: Squarespace Payments

Internet Activity Examples: Browsing behavior, search history, site interactions, device info Purpose: Site functionality, analytics (with consent) Disclosed to: Squarespace Analytics, Google Analytics

Geolocation Examples: Coarse location from IP address; autocomplete coordinates Purpose: Address validation, shipping calculation Disclosed to: Google Places API

We honor Global Privacy Control (GPC) signals as a valid opt-out request where applicable.

How we verify requests. To protect your information, we verify your identity by matching the details in your request (such as name, email, and order information) against our records before fulfilling it. If you designate an authorized agent to submit a request on your behalf, the agent must provide written proof of your authorization signed by you; we may still contact you directly to confirm the request.

To exercise any of these rights, contact us at customizesupplies@gmail.com or by mail at 322 Beach Road, Burlingame CA 94010. We will respond within the timeframe required by law.

Children's Privacy. Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. We do not knowingly sell or share the personal information of minors under the age of 16 without affirmative authorization, as required by California law. If you believe a child under 13 has provided us with personal information, please contact us at customizesupplies@gmail.com so we can delete it.

Section 14: Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at customizesupplies@gmail.com or by mail using the details provided below:

Re: Privacy Compliance Officer 322 Beach Road, Burlingame CA, 94010